Privacy Policy

• Contact information: name, mobile number and email address.
• Pickup information: address, PIN code, preferred pickup date and time.
• Device information: brand, series, model, storage variant, age, condition, issues, accessories and applicable iPhone battery-health range.
• Transaction information: estimated price, final purchase amount, payment method and reference number where applicable.
• Seller verification information: front and back images of identity proof when a deal is completed.
• Communications: enquiries, support notes and communications relating to your valuation or pickup.
• Technical information: browser/device information, IP-related security logs, website events, cookies and analytics information where enabled.

• To provide a mobile-phone valuation and estimated price.
• To save and manage leads, including price-unlock or abandoned leads.
• To arrange pickup, inspect the phone and complete a buyback.
• To process and document payment and send the completion email.
• To verify a seller, maintain records and prevent fraud or abuse.
• To respond to support requests, maintain security and improve the website.
• To comply with applicable legal, accounting, record-keeping or regulatory obligations.

Where consent is required, we aim to explain the data requested and its purpose clearly. Optional marketing consent, if introduced later, will be separate and not preselected. Contact us regarding consent or privacy choices using the details below.

When you enter your mobile number to unlock an estimated price, PhoneBhai saves the selected device and valuation details with your number even if you do not complete pickup booking. This allows us to manage the requested valuation and follow up about the buyback service.

Seller identity-proof images are sensitive transaction records. They are stored privately with restricted administrative access and are not displayed publicly, included in customer emails, analytics events or ordinary website pages. Access is limited to authorized personnel with a legitimate transaction, fraud-prevention, record-keeping or legal need.

If Google Analytics or Google Tag Manager is enabled, the website may collect usage information such as page views, browser/device information and interaction events. PhoneBhai does not intentionally send names, mobile numbers, email addresses, full addresses, ID-proof information or other directly identifying information to analytics services.

We may use service providers for hosting, database infrastructure, email, analytics, security, communications or operations. They may process information only as needed to provide their services, subject to applicable contractual and legal requirements.

We use reasonable administrative, technical and organizational safeguards, including access controls, secure authentication, private storage for seller ID images, input validation, secure communications and restricted administrative access. No electronic storage or transmission method can be guaranteed completely secure.

We retain information only as long as reasonably necessary for the purposes described here, including transaction records, fraud prevention, support, accounting, dispute resolution and legal obligations. Data no longer required should be securely deleted or anonymized where appropriate.

You may request information about your personal data, correction of inaccurate information, deletion where applicable, withdrawal of consent where processing is consent-based, or raise a grievance. Some information may need to be retained for completed transactions, legal obligations, fraud prevention or legal claims.

PhoneBhai is not intended to knowingly facilitate independent device-sale transactions by persons who are not legally capable of entering into them. Lawful guardian involvement may be required where appropriate.