Customer Protection
We want you to have a reliable experience with your device. Please review our replacement terms before making a purchase.
Purchases are not eligible for refunds under our standard return policy. If an eligible product issue occurs within the replacement window, you may request a replacement instead. This policy does not exclude refunds or other remedies where required by applicable law.
If your device develops an eligible functional issue within 7 calendar days of delivery, contact us promptly. We will assess the request and verify the issue before determining whether a replacement can be provided.
Please read the following conditions carefully.
If you experience an eligible functional issue with your purchased device, you must contact our support team within 7 calendar days from the date of delivery. Requests submitted after this period may not qualify for replacement under this policy.
Every replacement request is subject to inspection and verification by our team. We may ask you to provide your order ID, a description of the issue, photographs or videos, and other information reasonably required to assess the claim. A replacement is not guaranteed merely because a request has been submitted.
The device must be made available for inspection and returned as instructed by our support team. Please retain the original packaging, accessories, and other items supplied with the product. The device must not have been intentionally damaged, tampered with, or subjected to unauthorized repairs. Any applicable statutory rights remain unaffected.
Contact our support team within 7 days of receiving your order. Provide your order ID, delivery date, details of the issue, and supporting photographs or videos where possible. Our team will review the information, explain the next steps, and arrange an inspection if required. If the claim is approved, we will communicate the available replacement arrangements.
Replacement requests may be declined following verification where the reported issue results from circumstances such as:
These exclusions are subject to the facts of the case and applicable consumer protection laws. They do not automatically exclude claims involving a defect or responsibility attributable to the seller.
If your request is approved after inspection, our team will explain the replacement process, return instructions, and the expected next steps. Replacement availability, timelines, and any applicable arrangements will be communicated to you directly.
If you encounter an issue with your device, contact PhoneBhai customer support as soon as possible within 7 days of delivery. Keep your order details and evidence of the issue ready to help us assess your request.
Please use the official contact details provided on your order confirmation or on the PhoneBhai website.
Continue ShoppingPhoneBhai reserves the right to verify replacement claims. Nothing in this policy limits any non-excludable rights or remedies available under applicable law.
